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Generel Office Building, Topeka, Kansas

 

 

PASSENGER DEPARTMENT
February 6, 1946
Pile De23=2

F, L. STURGES,

Assistant General Passenger Agent
S$. CARLSON,

Assistant General Passenger Agent
H. H. CARTLIDGE,

Assistant General Passenger Agent

Dr. Forrest C. Allen,
Director of Physical Education,
University of Kansas,
Lawrence, Kansas.

Dear Dr. Allens

I was indeed chagrined to receive your commu-
nication of January 31, relating your unfortunate ex-
perience in connection with the trip of yourself and
Basketball Party from Lawrence to Oklahoma City and re-
turn on December 25, 1945.

I ean quite well appreciate how you feel with
reference to this matter, but I can assure you that our
Company does not condone discourtesy on the part of our
personnel. We are continually working with our person-
nel trying to impress upon them the fact that the wish-
es of the patron are paramount to all others, but un-
fortunately, some of our men fail to appreciate the im-
portance of this fact. You can rest assured that we
shall have this matter promptly investigated and such
action taken as will prevent a repetition. Just as soon
as we have completed the investigation, I shall communi-
cate with you further.

We are also endeavoring to locate Mr. Pierce's
travelling bag, and am hopeful that we shall be success-
ful in this respect,

 
 
  

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