10
Wednesday, January 24, 1973
University Daily Kansan
206
Kansan Photo by CARL G. DAVAZ JR
Director Hoggard Records and Files Some Calls
The Center keeps files on some of its calls
Union to Offer 'Deli' As Food Alternative
A Kansas Union Delicatesen is scheduled to open Monday, as a response by the Union management to student and faculty requests for a new kind of food service, according to Dwayne Hall, Union food director.
"this renovation comes as a result of persistently demands by students that they wanted a menu offering at their cafeteria that conforms to present day eating habits." Frank Burge, Union director, concurred.
The delicatessen, described by Hall as a "deluxe sandwich bar" will open Monday if no complications arise. Hall said. It will be on Friday and Saturday beforeoria on the basement level of the Union
The delicatessen will offer a variety of meats, breads, cheese, pizza, Reuben sandwiches, salads, relishes, soups and desserts. Croaks filled with dill, kosher and sweet pickles and sauerkraut will be available.
The delicatessen will offer coffee, jeed tea and soft drinks. There also is a place for two kegs of beer, light and dark, should the Union's proposal to sell 3.2 cereal malt
beverage gain the approval of the Kansas Board of Regents, according to Hall.
The idea to open a delicatessen originated about six months ago, Hall said, after students mentioned that they had seen delicatessens at other universities.
The Kansas Union Delicatessen will be open weekdays from 11 a.m. to 7 p.m., according to Hall. He also said that it could be weekends if students and faculty wanted it.
House Robbed
Lawrence police are investigating a
bargain that occurred Jan. 20 at the house
rented by Jerry Edwards, Satanta,
sohomore.
The lock and a door of the house at 1332 Rhode Island was kicked in and property damage occurred.
Edwards reported missing a diamond
wristwatch, a stereo receiver and two
speakers, and AM-FM radio, an 8-track
tape player and 27 tapes.
Information Center Calls Increasing
By DAVID HEALY
Kansan Staff Writer
Telephone calls and letters never cease for the University of Kansas Information Center, which is answering more questions than the university office in its 22 months of 24-hour-a-day service.
According to the center's 1972 annual report, there were 65 per cent more calls in the second year of its operation than in the first and a gain of 38 per cent for the full years.
The information center was formed in the spring of 1970 to replace Runner Control, an organization which dealt with rumors arising from such events as the burning of the Kansas Union, the invasion of Cambodia and the shooting of students at Kent State.
On July 17, 1970, the day after Rick Dowdell, KU student was shot, the center was opened on a regular basis. At that time, Mr. Dowdell was the Vice Chancellor, for Student Affairs.
Kathy Hoggard, director of the center, said Tuesday that she hoped the center's growth would level off. She attributed the increasing number of calls to better advertising and an expanding list of services offered.
THE CENTER IS IN 105 Strong Hall, a small room with three desks, a couch and various files, shelves and reference books. There are four telephones, three in-coming lines and one outgoing line, and the number to call is 864-3096.
The center has seven regular staff members and two backup staff members. Hogged said that all staff members were on duty at a boat in KU a few years before being hired.
She said that there was no formal training but that new members became oriented by working with experienced members. She also noted that the regular staff members usually succeeded regular staff members.
Each staff member works about 20 hours a week for $2 an hour. Hoggard said this was about the highest paying student job on campus.
"We can attract really competent people," she said in reference to the wage.
people," she said in reference to the wage. "Mr. Hoggard said that staff member on duty at all times, Hoggard said that the staff thought it was important that any caller be told that he could not leave the office."
WHEN UNIVERSITY FUNDING became tighter, the vice chancellor's office requested that the center curtail service between 4 and 6 a.m., the time when there were the fewest number of calls. The staff felt obligated to be open 24 hours-a-day, Hoggard said, so they decided to take three classes. The other day the difference between the summer session and fall semester, times when inquiries dropped off considerably.
that more than one staff member was on duty during these times.
Normally, the center receives 150 to 200 calls daily. Hogard said that it was biusentrist and would not have received many calls.
"If we know something is happening that will produce many calls, such as draft numbers, election results or severe weather, the other staff member to the shifts," she said.
Hoggard said that a tat was kept of every call and that calls were separated into six
The first and consistently largest category is KIU information. She called this the 'big data' category.
THE SECOND CATEGORY IS general information. Hoggard said that this was steadily increasing and that if the center did not have an answer to a question, it referred the caller to people who did, such as the reference librarians at Watson Library.
Generally the center provides almanac information such as what combination of cards wins in a poker game or the population of Peoria, Ill. The center also gives out recipes from the "Joy of Cooking" book which it keeps handy.
"Callers often say, 'I've got this roast and have never cooked a roast,' Hoggard said. The third category is phone number recalled by the police; offers the caller to the University operator
The fourth category is incidents which Hoggard termed "of an unusual, not everyday nature." Included are queries of whether school will be closed for snow and calls concerned about sirens in town. Hoggard said many calls were received when ambulances or fire trucks came down Javhawk Boulevard.
The fifth category is rumor calls. Hoggard said bust rumors about drug raids remains most consistent. She said the center often discovered rumors were circulating on one floor in a residence hall and that the rumor was isolated to that area.
HOGGARD DID SAY, however, that on nights when there was a drug raid in Lawrence there were a great influx of calls and that whenever such an infiltr occurred, callers were told the scope of the rumor and warned of its possibility.
The sixth category is personal assistance. Such calls are put in the log, but the questions asked by the callers and the answers given by the center are recorded so that the center can know exactly what transpired. Hoggard said the center had lists of people and places to refer the callers.
"They tend to have confidence in an organization if we put our seal of approval
"We don't try to counsel people but keep a file of people who can help." she said.
She said that when a personal assistance call was received, the staff member on duty took the other phones off of the hook so he could give the caller his full assistance.
Before the caller is referred to another person, Hoggard said, the center checks to see whether that person is home to answer the call.
ACCORDING TO HOGGARD, the center has no problem with crank signs and controls.
"People believe us." Hoggard said.
Concerning such calls as "Can you tell me the gestation period for monkeys?" she said that the center didn't even try to deal with such calls.
Aice Petitt, Nashville, Tenn., sophomore and staff member, said night callers were very busy.
She said, "It is welcome at a o'clock in the morning to receive a call from someone who needs information."
Ed Euwen, Goodland sophomore and staff member, agreed. He said that on weekend he drank a cup of coffee, drunk or stoned often called and asked the depth of Potter Lake or what was rumored
Hoggard said most callers were KU students, particularly math majors, that were when the water was there.
greatest publicity had been. She said residence hall residents also tended to be newer to Lawrence and to participate more in University activities.
SHE SAID THAT during the day the center often receives calls from Lawrence residents who are seeking University jobs or University services.
Calls from parents or people removed from Lawrence, she said, make up less than one per cent of the calls received. However, the center does receive letters from people who need a University service but do not know where to write, she said.
Hoggard said that sometimes a death occurred in a family of a student. The family did not know where to reach the student so they called the center. She said the center notified the Dean of Women or Dean of Men in such cases.
Hoggard said that the current work involved was so great that the center was having trouble keeping its files sorted and information up to date.
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PHONE 434-1211
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