Thursday, March 6, 1975 3 Home repair By Staff Photographer BARBARA O'BRIEN For those with the know-how, home auto repair is a desirable alternative to an auto shop. Ray Culbertson, Easton sophomore, makes some minor repairs on his car's engine and tries to cut costs. Repairs cause rifts... From nave one Under this system, a two hour labor charge doesn't necessarily mean the mechanic worked two hours on the car. He would have seen as 30 minutes or as much as four hours. The flat rate method involves charging rates for specific jobs. The charges are calculated from a book that lists the jobs and a mechanic should spend on that type of repair. University Dally Kansan One criticism of flat rates is that mechanics sacrifice quality for speed. The average mechanic charges $40 per hour, which means he gets about $4 an hour out of every $12 an hour. Therefore, critics say, he has to work twice as fast as he should to make a profit. The auto repairmier denied this charge. They said a good mechanic strove for quality, and the flat rate system merely served as an incentive to work harder. "You either have to be faster than hell or cut some corners." Baron said. "If a guy is good, sincerity and has been trained well, there's no reason why he can't get 50 hours of pay for 40 hours of work," Zirkle said. Estimates of repair costs also cause misunderstandings. Many dealers don't pay mechanics for "come backs," jobs that weren't done correctly the first time. Zirkle said this was an effective method of discouraging mechanics from sacrificing quality for increased output. Zirkle said the public believed the estimate would be the actual cost. He said he usually estimated a repair job from 10 to 20 per cent high so that it did to go up customers wouldn't get upset and if it was less they felt better. Ewing Gunn, service manager at Jim Clark Motors, said his estimates could be increased by 10 per cent without notifying a customer. Any charges that exceed 10 per cent of the estimate, without customer appeal, are absorbed by the business, he said. Most repair shops say they will call customers before making repairs not included The written estimate is the best insurance against a padded bill, according to Margaree Dreshman Carlson, author of "Grounds for Car Repaired Without Getting Groped." "The carefully filled-in repair order also serves as a warning to the mechanic," she says. 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a metachartic in power to gounging cus- tudes $tf^{490}$ a metachartic in power to gounging cus- tudes $tf^{491}$ a metachartic in power to gounging cus- tudes $tf^{492}$ a metachartic in power to gounging cus- tudes $tf^{493}$ a metachartic in power to gounging cus- tudes $tf^{494}$ a metachartic in power to gounging cus- tudes $tf^{495}$ a metachartic in power to gounging cus- tudes $tf^{496}$ a metachartic in power to gounging cus- tudes $tf^{497}$ a metachartic in power to gounging cus- tudes $tf^{498}$ a metach Barron said the written estimate was important because it could be used in court if a judge disagreed. Many people don't understand that they often sign a mechanics lien when they take their car in for repairs. This lien says the car is legally the repairman's until the bill is paid. By writing "paid under protest" on it, a lien attests that has some recourse for action later. The customer should also beware of the repair authorization form. These forms often allow the mechanic to perform any remarks that he thinks are necessary. Ellena said five or six problems might be corrected on a car, but if one minor adjustment that really bothered the owner wasn't made perfectly, he was dissatisfied and wondered whether the other repairs were made correctly. Dissatisfied customers can file complaints with the Consumer Protection Agency. Strohbehn said she encouraged customers and businessmen to attempt to work out their problems before coming to the Lawrence CPA for help. When a person does file a complaint, she said, a copy of the complaint is sent to the business before any action is taken. She said the customer had complained about the problem with the customer, she said. If no agreement is reached between the parties, the complaint is considered by the grievance committee. This committee, the grievance committee, students and other members of the community. The committee discusses what action should be taken by the CPA. Srohbeen the CPA tried to serve as a mediator, but if no solution could be found the case would probably be referred to small claims court, to an attorney or to the attorney general. Few cases are decided in court because of the expense, she said, and the insufficiency in Lawrence are more than willing to work out some kind of agreement. "A mechanic has an uncanny ability to size up the customer," Barron said. "He knows how much the customer can pay and how much he can be taken for." Barron said the main problems the district attorney's office faced were overcharges, charges for labor that wasn't performed, charges for parts that weren't installed and charges for new parts when rebuilt parts were installed. Barron said his office normally handled complaints, but when a particular repair service was suspected of illegal practices his office would conduct an investigation. There are laws that can serve the consumer. Under the Consumer Protection Act, which went into effect Jan. 1, 1974, action was required against companies that "unconscionable conduct." The act includes charges that grossly exceed the fair market price; repairs that are charged for, but not done; excessively one-sided transactions; and misleading statements of opinion. The Dealer's Licensing Act is another law that O'Sullivan said was a step in favor of consumers. Under this law, an automobile dealer's license can be revoked for using deceptive practices. Although not all rehires work for dealers, a large percentage do. In Carlson's book on auto repair she says customers often get less of a runaround at an independent garage. These mechanics are built in building a good reputation, she says. Regardless of where an owner goes for repairs on his car, most consumer advocates agree that the written estimate is his best option. But the car's condition depends diately when a problem arises and going straight 'to the top' with complaints. It might be needed to ask for the parts that were replaced. Carlsson says it's often best to come into the shop at 5 p.m. to express dissatisfaction. Other customers will be picking up their cars at that time and provide a sympathetic audience, which the businessman can't ignore. --and Privileges committee is to study the possibility of a University complaint board, to recommend changes the Senate could make in student referendums and develop a uniform set of rules and regulations for the Senate. Make Your Spring Break A Time Of Creation Whether you're soaking up the sun or working out, daily soap operas at home, spring break is the perfect time for you to create something for yourself or a friend. Choose from our selection of old favorites including needlepoint, crewel and rug Jayhawks. Or choose from our new selection in fabrics of the large and small crewel pieces and the Needle Point Calico. Drop by and see us. We'd go to help an novice learn the art of crewel, needle point, knitting or weaving. The experts are welcome, too. 10-5. Mon.thru Sat. 15 E.8th 1. β˜… All Popular "Deli" Sandwiches LOOKING FOR LUNCH? Don't Overlook The Ballpark β˜… Daily Soup 'n' Sandwich Special β˜… Smoked Sausage & Polish Sausage Sandwiches $ 1 49 The top priority among Student Senate committee charges will be the improvement of classroom teaching at the school. The Student body president, said Wednesday. Rolfs said he thought the improvement of the quality of classroom teaching should be the first priority of the University, and the quality of teaching should be the first priority of the Senate. Hillcrest Shopping Center Open 11:30 a.m.-Midnight WE'LL BE OPEN DURING SPRING BREAK Committee priorities set "The committees should be formulated a week after spring break," he said. "I'll be coming up with some of the specific charges when the chairmen of the committees are made, that I can develop the charges with the people who will be running the committees." Rolfs said the standing committee charges were based on the issues he was addressing and his own experience. Senate committees and their charges are: β€”The Academic Affairs committee is to work with administrators concerning a proposal for early enrollment, monitor programs currently undertaken in the advising program, recommend new ideas for faculty evaluation by students and continue efforts to modify the University's foreign language requirement. -The Finance and Auditing committee is to review the Senate's allocation procedure and set up a subcommittee to be responsible for hiring the use of the student activity fee. The Sports committee is to evaluate the intramural program and to work with Clyde Walker, athletic director, to help resolve problems with the athletic department. The Culture committee is to help which speakers should be invited to speak at the conference. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX The Communications committee is to study the possibility of a student advisory board that would establish contact with government representatives in Washington, D.C. "The Student Services committee is to work with the administration while a centralized job placement bureau is developed. XXXXXXXXXX MOORE BURGER The Little place on the wrong side of town with Good food 1527 W. 6th xxxxxxxxxx 843-9588 The K.U. Commission on the Status of Women has the following positions open for the 1975-1976 academic year PRESIDENT VICE-PRESIDENT TREASURER Committee chairpersons for. Political Action Human Sexuality Fall Open Forum Beyond High School Non-traditional students Spring Symposium Careers Publicity Research Apply in the Dean of Women's office. 220 Strong Hall Women's Recognition Women's Athletics Deadline March 18, 5.00 p.m. For more information, call Faye Dottheim. 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