PAGE 2
DRIVER'S ED FOR THE INFORMATION SUPERHIGHWAY • SPRING 99
ACS NEWSGROUP ...acs.whats-new
ACS WEB SITE/PUBLICATIONS QUESTIONS ...KAREN HENRY 864-0460 OR acs@ukans.edu
BUDIG HALL COMPUTER LAB QUESTIONS ...MICROLAB ASSISTANCE 864-0161
COMPUTER CENTER RECEPTION DESK ...864-0100
COMPUTER CENTER LAB ...MICROLAB ASSISTANCE 864-0449
COMPUTING QUESTIONS ...HELP CENTER 864-0200 OR question@ukans.edu
CONSULTANT SPECIALTIES ...www.cc.ukans.edu/cgi-bin/cgiwrap/acs/acshpage
DIAL-IN (INTERNET ACCESS) QUESTIONS ...HELP CENTER 864-0200
DISK RECOVERY ...HELP CENTER 864-0200
ETHERNET WIRING ..NETWORKING & TELECOMMUNICATIONS SERVICES 864-9300
EQUIPMENT PROBLEMS* ...COMPUTER REPAIR FACILITY 864-0357
E-MAIL TROUBLE/ QUESTIONS ...HELP CENTER 864-0200
E-MAIL LOGIN NAME OR PASSWORD PROBLEMS ...SYSTEM ACCESS 864-0439
FILE CONVERSIONS ...HELP CENTER 864-0200
HARDWARE, CONTRACTS (STATE) ...PURCHASING 864-3416
HARDWARE, SERVICING* ...COMPUTER REPAIR FACILITY 864-0357
INTERNET ACCESS PROBLEMS ...HELP CENTER 864-0200
INTERNET QUESTIONS ...CONSULTING 864-0410
KUFACTS QUESTIONS ..JULIE LOATS 864-0464 OR kufacts@ukans.edu
LAB RESERVATIONS, COMPUTER CENTER & BUDIG* ..JERREE CATLIN 864-0446
NETWORKING (LAN) QUESTIONS (ADMINISTRATIVE OFFICES) ..LAN SUPPORT SERVICES 864-0472
NETWORKING (LAN) QUESTIONS (ACADEMIC OFFICES) ..Andrew SLOUP 864-0421
PASSWORD PROBLEMS ..SYSTEM ACCESS 864-0439
PRINTERS, SERVICING* ..COMPUTER REPAIR FACILITY 864-0357
SCANNERS, USING ..MICROLAB ASSISTANCE 864-0449
SERVICE* ..COMPUTER REPAIR FACILITY 864-0357
SOFTWARE CONTRACTS (STATE)* ..PURCHASING 864-3416
SOFTWARE SUPPORT ..CONSULTING 864-0410
SYSTEM PROBLEMS, REPORTING (MULTIUSER SYSTEMS) ..HELP CENTER 864-0200
SYSTEM PROBLEMS, INFORMATION ..RECORDED MESSAGE 864-4320
TRAINING QUESTIONS ..JERREE CATLIN 864-0446 OR training@ukans.edu
TRAINING REGISTRATION BY E-MAIL ..acsworkshop@ukans.edu
TRAINING REGISTRATION BY PHONE 8 A.M. TO 5 P.M. MON.-FRI. ACS BUSINESS OFFICE 864-0494
TRAINING SCHEDULE ONLINE ..www.cc.ukans.edu/acs/training
VIRUS PROTECTION/DETECTION ..CONSULTING 864-0410
Area code for all phone numbers is 785 *Available to KU departments only.
SPRING 99
Driver's Ed
IS PRODUCED BY THE TRAINING AND DOCUMENTATION STAFF OF ACADEMIC COMPUTING SERVICES AT THE UNIVERSITY OF KANSAS AT THE BEGINNING OF THE FALL, SPRING, & SUMMER SEMESTERS. TO SUBSCRIBE, SEND E-MAIL TO: EDITOR@UKANS.EU.
EDITOR: KAREN SALISBURY HENRY CONTRIBUTORS: WES HUBERT, ASSOCIATE DIRECTOR; JERREE CATLIN, MANAGER OF TRAINING AND DOCUMENTATION; LISA HALLBERG, COLE ROBISON, AND CARINE ULLOM, SOFTWARE TRAINING AND DOCUMENTATION SPECIALISTS, AND THELMA SIMONS, GROUPWARE IMPLEMENTATION COORDINATOR
GroupWise: A KU standard for e-mail and much more
KU has recently selected Novell's GroupWise 5.5 as the common groupware program for the University.Groupware is a term used to describe software that combines e-mail, calendaring, task management, document management and other features into one program.
Last spring University representatives from several units examined the functionality of three groupware programs: Lotus Notes, Microsoft Exchange, and GroupWise. They recommended GroupWise as the best solution for the Lawrence and Medical Center campuses. GroupWise was chosen because it had the best cross-platform support (for Windows, Windows NT and Macintosh machines); the best solution for e-mail
access in a lab or mobile setting, and the ability to create shared folders and threaded lists for online class discussions.
Since GroupWise can be accessed through a Web browser (such as Navigator or Internet Explorer), it allows users who are away from campus ready access to their mail and calendar. (See E-mail Protocol below.)
The program will be implemented in several stages in 1999 and 2000. Faculty and staff on the Lawrence campus who are currently using GroupWise, about 1,600 people, will receive the upgrade to the latest version in the next few months. Next, new users will be trained in using GroupWise, probably on a departmental or school basis. The
specific times and order of installation are yet to be determined. Look for a Web site in February for an implementation schedule, online help, and documentation.
Thelma Simons
KU Groupware Implementation
Coordinator
Thelma Simons joined Academic Computing Services in October as the Groupware Implementation Coordinator. She previously worked for the School of Education for nine years,the last five as the network administrator.She can be contacted at 864-0269 or at tsimons@ukans.edu.
E-mail Protocol: IMAP vs POP
Most of us at KU use one or more e-mail programs such as Pine, Eudora, Netscape Messenger, Outlook Express, or GroupWise. When choosing a program, we look at the program's appearance and features, but may overlook another important factor—the e-mail protocol that the program uses.
In this context, a protocol is the way the mail client program on your personal computer communicates with an e-mail server. E-mail servers are computers that receive and store incoming messages until you read them and that transmit messages you send. While most mail client programs use SMTP (Simple Mail Transfer Protocol) to send messages, several protocols are in common use for handling incoming
messages and managing folders of mail messages that you send and receive.
The most basic type of e-mail client program is technically not a "client" at all, but an application program that runs on the same computer system as the e-mail server. Pine on Unix systems (e.g., FALCON or EAGLE) is such a program. Since it reads and writes mail files directly on the server, it does not require a special protocol for managing mail. True client programs, such as PC Pine, Eudora, Outlook Express, and Netscape Messenger run on desktop computers. These programs use a messaging protocol to communicate with an e-mail server.The two most common protocols for this purpose are POP (Post Office Protocol or simply
POP) and IMAP (Internet Message Access Protocol). Eudora Light uses POP, while the other programs listed above use IMAP (some can also use POP).
The e-mail portion of GroupWise (see GroupWise above) consists of both client and server components. The server supports IMAP, enabling you to access GroupWise mail through any client program that utilizes the IMAP protocol.
POP clients copy your e-mail from the server to the disk drive on your personal computer when you receive incoming messages. The messages can be deleted from the server at that time or left on the server for later access from another location. Messages that you send, and See E-mail Protocol, page 14