UNIVERSITY DAILY KANSAN
Monday, October 24,1994
5A
Most students happy with Watkins
Health center to solve walk-in waiting problem
A new survey on patient satisfaction at Watkins Health Center shows that 96.2 percent of the students are satisfied with the service.
Administrative staff intern, Dane Roberts, surveyed 300 patients after they saw a physician last week. He said the survey's purpose was to determine the quality of the care given at Watkins and to determine what improvements could be made.
The biggest concern was that walkins must endure a wait before they could see a physician.
This problem will soon be resolved. Roberts said a recently approved expansion would provide more
examination rooms.
General medicine rooms will be increased from nine to 27, and gynecology rooms will increase from six rooms to 11. The project is expected to be fully completed by July 1997.
"This will take the wait out of Watkins," Roberts said.
Past complaints of parking problems were not a problem this year since the new metered parking was installed on the south side.
"The thing we love about this survey is that we had a student interviewing the students," administrative director Jim Stroble said.
Strobe also was pleased because the results were very consistent with those of past surveys, which were conducted by staff members. He said these two factors added greatly to the survey's validity.
Results of a survey conducted recently at Watkins Health Center. About 300 students were asked to fill out the questionnaire immediately after being treated at the center. Percentage shown is the percentage who marked "very satisfied" or "satisfied" on the survey.
Good medicine
Question 1.
During my visit, my doctor spent enough time with me. 97.3 percent Question 2.
My doctor was friendly and easy to talk to. 98.2 percent
My doctor answered my questions completely and honestly. 97.3 percent
Question 4.
Question 5.
My doctor explained my condition in terms that I could understand. 96.3 percent
My doctor respected me as an individual. 97.3 percent
Question 6.
I was able to get an appointment or was able to be seen as a walk-in at that time that appropriate. 90.7 percent
By Jean Dixon
KANSAN
Source:Watkins Health Center
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