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Wednesday, February 24, 1988 / University Daily Kansan
KU's 911 emergency system is ahead of its time
Kansan staff writer
By Ric Brack
Since July, emergency help has been four digits closer than it used to be.
In July, the University's new phone
system allowed the installation of a 911 emergency line from campus phones. Before that time, the campus emergency number had been 864-4100.
"Forget everything else," KU police director Jim Denney said. "I
you need emergency assistance, cal. 911 and you'll get it."
Now, when 911 is dialed from campus phones that have an 864 prefix, the call will be answered by a KU police dispatcher. If 911 is dialed from an off-campus exchange, the
Alexis Chambers, KU police communications operator, dispatches calls to police from the headquarters in Carruth-O'Leary Hall. The communications operators receive all campus 911 emergency calls and can instantly trace the origin of each call.
call is answered by a Lawrence police or Douglas County sheriff's dispatcher downtown.
The KU dispatcher handles about 2,500 emergency calls that originate on campus a year. Denney said that the city/county dispatcher received about 100 campus emergency calls a year and that those calls were transferred to the KU dispatcher. A direct line is always kept open between the KU and city/county dispatchers.
In December, automatic number identification and automatic location identification features were added to
"If something has happened that makes it impossible for the caller to talk, the dispatcher looks at the display and can verify where you are calling from," Denney said.
the system. Known as ANI and ALI, the features allow instant tracing of calls that come in on the emergency lines.
Also, the speed of the system helps KU police reach an emergency faster, he said.
For now, ANI and ALI information is displayed on electronic read-outs on three phones located behind the
dispatcher. Denney said the displays ultimately would be moved to the console directly in front of the dispatcher.
"It's probably what the rest of the country will have 30 years from now." Denney said. The tracing is possible because all campus phones are tied into the database of what Denney called "KU Bell."
Denney said that before the state installed its phone system in 1987, installation of a line with state-of-the-art features comparable to the features of the new system would have cost more than $500,000.
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